Privacy Policy

Emma is an AI sales engineer: a Chrome extension and web app that lets a sales rep ask product questions during a live call and get answers grounded in their company's own documentation. Emma is installed and configured by a company for its own sales team — the only credential involved is a shared workspace code, not a personal account or login.

Workspace binding. When a rep pastes in a workspace code, the extension stores the resolved workspace (an internal ID, company name, and domain) inchrome.storage.local, on-device. This is not sent anywhere except back to our own API to identify which workspace's knowledge to answer from.

Questions you ask Emma. The text of each question you type, and Emma's answer, are sent to our production API (emmalabs.ai) and logged server-side against your workspace, so a team can see what prospects are asking in aggregate. This log is workspace-scoped, not tied to an individual rep's identity — we don't collect names, emails, or any personal login for the extension.

Meet call presence. The extension checks whether your currently-focused browser tab's URL matches a live Google Meet call pattern (meet.google.com/xxx-xxxx-xxx), purely to show a "listening" indicator in the side panel. This is a URL-pattern check only — there is no reading of the Meet page's content, no DOM scraping, and no screen or audio capture in this check. It never leaves your device; it only changes what the side panel displays locally.

Call audio, when you turn listening on. Starting audio capture is a manual action — you click Emma's toolbar icon while on a live Meet call. When it's on, Emma captures the other call participants' audio directly from the browser tab (not your own microphone — this version does not listen to your own voice) and streams it in short real-time chunks to Deepgram, a third-party speech-to-text provider, so it can be transcribed live. We do not write this audio to disk or store it as a file; it exists only as a live stream and is discarded once transcribed.

Detected question text. While listening is on, transcribed segments that look like a question are sent to our own API, which uses Anthropic's Claude to decide whether it's a real product question worth answering (filtering out rhetorical questions, small talk, and questions colleagues ask each other) and to clean up any transcription noise before showing a card. Right now, while we're still tuning this filter, we log the raw and cleaned text of every candidate — not just the ones that become a card — so we can confirm it isn't silently missing real questions. This is temporary: before Emma is used by anyone outside our own testing, this logging moves behind a flag that defaults off, and the record of what was asked lives only in your workspace's own question log described above.

• No audio or video recordings saved as a file, ever — call audio is streamed for live transcription only (see below) and discarded once transcribed.
• No capture of your own microphone in this version — only the other call participants' audio from the shared tab.
• No browsing history outside Google Meet call tabs — the extension cannot see the URL of any other tab.
• No DOM content, chat, or participant data from your Meet call.
• No advertising identifiers, analytics trackers, or third-party pixels.
• No personal login — the workspace code is a shared team credential, not tied to you individually.

This is live, not upcoming: when you turn on listening (see "What we collect" above), Emma's extension requests Chrome's tabCapturepermission for your current Meet tab only, and streams the other participants' audio to Deepgram for real-time transcription. Our commitment: audio is never written to disk or stored as a recording by us, and it is discarded once transcribed. Transcribed text that looks like a question is then checked against our own API (using Anthropic's Claude) before any card appears — see "Detected question text" above for what that step does and the temporary logging in place while we tune it.

The extension's own API lives at exactly one destination: https://emmalabs.ai, hosted on Vercel. From there, two third-party processors are used, only for the purposes described above: Deepgram (live speech-to-text on call audio, while listening is on) and Anthropic's Claude API (answering typed/detected questions from your company's compiled documentation, and classifying detected candidates). No third-party sale of data, no data brokers, no ad networks.

Workspace question logs are retained for as long as the workspace exists, so your team can review what prospects are asking. While the question-detector is still being tuned, every candidate it evaluates (asked or not) is also logged server-side, as described above — this is temporary and will move behind a flag defaulting off, with no workspace-identified transcript logging by default, before external use. To delete a workspace and its associated data, or to ask any question about what's stored, email us at the address below.

• storage — to remember your workspace binding and mute state on-device.
• sidePanel — to show the Emma panel next to your browser window.
• tabCapture — to capture the other call participants' audio directly from a live Meet tab so Emma can detect spoken questions. This only activates when you click Emma's toolbar icon on that tab (Chrome requires this direct action before the permission can be used) — it cannot capture any other tab's audio.
• offscreen — Chrome's Manifest V3 requires audio processing to happen in a hidden offscreen document rather than the extension's background script; this is an internal processing detail, not an additional data source.
• activeTab — confirms Emma was directly invoked on your current tab (by clicking its toolbar icon), which is what makes the tabCapture permission usable for that tab, per Chrome's own security model. It does not grant access to any other tab.
• Host access to meet.google.com — scoped narrowly so the extension can tell when your focused tab is a live Meet call, for the presence indicator described above. No other site's tab URL is visible to this extension.
• Host access to emmalabs.ai — the only server this extension ever talks to.

Questions about this policy or your data: emma.sebuild@gmail.com.